Forum Discussion

DMCH's avatar
DMCH
Experienced User
5 months ago

MYOB Account Right Pay bills Statement Text length

It appears that in the last week the Statement Text length available in the Pay Bills section that shows on the bank statement has shortened.  Can this be fixed please?  It needs to be long enough to...
DMCH's avatar
DMCH
Experienced User
3 months ago

Hi Doreen_P,

This has happened again!  It is only allowing space for 15 characters in the Statement Text section of Pay Bills screen, I need 18.  Am I the only one experiencing this issue?  Can someone please look in to why it keeps happening?

Thanks

Dianne

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 months ago

    Hi DMCH,

     

    You shouldn’t be hitting a limit like that, let’s get you back to normal. The Statement Text field in Pay Bills is designed to accept up to 18 characters. If you’re only getting 15, that’s not expected. Try closing and reopening AccountRight, that usually restores the full 18. If that doesn’t help, clear the AccountRight cache. We’ve also seen the browser version consistently allow all 18 characters. If none of that works, jump on live chat via MOCA or log a support ticket through My Account so our team can dig into what’s causing the issue. 

     

    Cheers,

    Princess

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