MYOB Intray not receiving emails (again)
Several months ago I had issues with MYOB In tray not receiving emails. This is happening again, but not to every email sent. Once again, we are incurring late penalties because invoices are not be...
Forum Discussion
Hi sleep
Thanks for your reply, When you do email on your In Tray, did you received an error message or something that pops up on your screen? If yes, can you please provide me the screenshots of the error message. Or the screenshots of what you can see on your screen. Make sure sensitive information is removed from the screenshots before posting on Forum.
You can check this Help Article, Emailing documents to your In Tray, has information on what options are available and how they can be set up.
Let me know if you require any further assistance with this. I'm happy to assist you.
If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.
Cheers,
Cel
Hi Celia, there is no message or pop up. It's as if the email with the invoice just disappears into thin air.
Hi sleep
I appreciate your patience for getting back to me and provided information on the issue. Can you please try resetting your in tray email address by going to In Tray>>and click on email>> Reset email. and it should work. If still having an issue send me your product serial number in Private Message
I'll wait for your response, I am happy to assist you with this.
Regards,
Cel
