mystery credit balance on expense

Hi jessicajpl, 

Thanks for posting and welcome to the Community Forum. 

I'm sorry to hear about the COGS having an unknown credit balance. Unfortunately, this screenshot alone could not explain why there is a credit balance on this account. As this invoice does not show any amounts that correspond to the 1 million credit balance, I suggest checking the Accounts Transaction report from the Accounts report to see what transactions are causing the value. Also, we could check the opening balance of this account, as that could also be the cause of the credit balance. 

Feel free to provide additional information if you require any further assistance. 

Thanks,
Genreve

Hi

Thanks for your reply. I did check the transaction report and opening balance. There is no issues.

The screen shot shows that purchase invoice #00111141 was posted as credit given to the supplier for -198.86. However, COST transactions list shows this invoice posted as - 1160927.9. 

Is there anyway you can login this account and take a look ?

Many thanks

Jessica 

Hi jessicajpl, 

Thank you for pointing this information out. My apologies for the delayed response. 

I will send you a private message to collect more information regarding this concern. 

In the meantime, feel free to create a new thread if you require any other assistance.

Thanks,
Genreve

Hi jessicajpl, 

I hope you are well today. I'm just following up regarding your concern. I sent you a private message on Tuesday, but I haven't received any responses. 

Let us know if you require any further assistance. 

Thanks,
Genreve

Hi jessicajpl, 

We will close this case as we haven't received any updates regarding your concern. 

Feel free to create a new thread if you require any other assistance. 

Thanks,
Genreve