Forum Discussion

mkwendt's avatar
mkwendt
Contributing User
11 months ago

New Purchase Order numbers not updating to current auto sequence numbers after converting orders to bills

Hi, When we convert an existing purchase order to a bill, it retains the original purchase order number which is how our preferences are set and this is ok, however when we then later enter another n...
Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

HI mkwendt,, 

 

The purchase transaction number sequence often follows an internal pattern that can sometimes go out of order. To resolve this, you can manually enter the next number in the sequence for each purchase transaction a few times. This process should help bring the sequence back to normal. If this workaround doesn't solve the issue and the problem persists, it is advisable to contact the support team via a support ticket from the MyAccount window or live chat through MOCA.

 

Regards,
Genreve

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