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Jules23's avatar
Jules23
Experienced Cover User
6 days ago

Online Payment Link - Can we add our bank details here

I have had a number of our customers complain that when we email their tax invoice and they receive the MYOB Online Payment link, it only shows here the Payment Options of G Pay, Pay Pal, Credit Card or BPay.  The customer is not realising that they have to click on View Invoice to open our invoice fully to view our bank account details.  Can we have our bank details added to the other payment options, so all payment options are clearly visible/accessible for our customers upon opening their email link. The link gives the payment options (minus our bank account details) and also shows the invoice summary, many customers are not opening their invoice fully and not finding our bank account details easily. 

Many thanks

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  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 days ago
    Copy LinkReport

    Hi Jules23,

     

    The only available option to see all the details is to download the invoice directly. However, I totally get that it would be great to have more options. If you'd like, you can submit your idea on our Ideas Board so we can look into it for future improvements.

     

    Regards,

    Sai 

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I have had a number of our customers complain that when we email their tax invoice and they receive the MYOB Online Payment link, it only shows here the Payment Options of G Pay, Pay Pal, Credit Card or BPay.  The customer is not realising that they have to click on View Invoice to open our invoice fully to view our bank account details.  Can we have our bank details added to the other payment options, so all payment options are clearly visible/accessible for our customers upon opening their email link. The link gives the payment options (minus our bank account details) and also shows the invoice summary, many customers are not opening their invoice fully and not finding our bank account details easily. 

Many thanks

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I have had a number of our customers complain that when we email their tax invoice and they receive the MYOB Online Payment link, it only shows here the Payment Options of G Pay, Pay Pal, Credit Card or BPay.  The customer is not realising that they have to click on View Invoice to open our invoice fully to view our bank account details.  Can we have our bank details added to the other payment options, so all payment options are clearly visible/accessible for our customers upon opening their email link. The link gives the payment options (minus our bank account details) and also shows the invoice summary, many customers are not opening their invoice fully and not finding our bank account details easily. 

Many thanks

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Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:295370":{"__typename":"User","id":"user:295370","uid":295370,"login":"Isaiah_C","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-14T14:20:01.314+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0yOTUzNzAtNDA0MzdpOTAzNjUyN0VBREVDNTU1Mw"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:295370"},"ModerationData:moderation_data:891281":{"__typename":"ModerationData","id":"moderation_data:891281","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:891281":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:295370"},"id":"message:891281","revisionNum":1,"uid":891281,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumTopicMessage:message:891268"},"conversation":{"__ref":"Conversation:conversation:891268"},"subject":"Re: Online Payment Link - Can we add our bank details here","moderationData":{"__ref":"ModerationData:moderation_data:891281"},"body":"

Hi Jules23,

\n

 

\n

The only available option to see all the details is to download the invoice directly. However, I totally get that it would be great to have more options. If you'd like, you can submit your idea on our Ideas Board so we can look into it for future improvements.

\n

 

\n

Regards,

\n

Sai 

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Hi ,

\n

 

\n

The only available option to see all the details is to download the invoice directly. However, I totally get that it would be great to have more options. If you'd like, you can submit your idea on our Ideas Board so we can look into it for future improvements.

\n

 

\n

Regards,

\n

Sai 

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Thank you for your reply Isaiah_C I will add this to the ideas board.

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Thank you for your reply I will add this to the ideas board.

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