Online Payment Processed Twice in MYOB
Hi, I have an online payment from a customer that was processed and applied twice in MYOB, leaving the invoices in credit by the invoice amount. Both payments were sitting on the undeposited fun...
Forum Discussion
Hi Nikki-OSF,
Thanks for explaining what’s happened. I can see the payment was received only once, but it’s been applied to the invoice twice and isn’t appearing in Bank Reconciliation. As reversing the allocation and deleting the payment isn’t resolving it, our support team will need to review the online payment and transaction history. Reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account.
Regards,
Sai
