Hi,
We have setup online payments & set the default setting to pass on the surcharges to the customer. This works fine in the desktop version. However, when an invoice is generated in the mobile app it defaults for us to pay the surcharge & theres no option to change it. We can only see this when we look at the invoice on the desktop site.
Hi Emily_Sam,
It seems you're experiencing an issue where the online payment surcharge defaults to being paid by you when invoices are generated via the mobile app, even though you've set it up correctly in the desktop version to pass the surcharge to your customers. At this time, the mobile app doesn't provide the option to change this setting directly.
I recommend continuing to review the invoices on the software before sending them to ensure the surcharge is applied as intended.
Regards,
Sai
Hi Sai,
So basically your app isn’t functioning as it should & your solution is for us to double handle the invoice & cause us more work.
Perhaps a more appropriate solution would be for MYOB to fix the issue instead. Very unsatisfied with MYOB response.
The whole point of the app is for convenience on the road & to be able to action invoices in the field & in the go. This is no longer the case.
