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Domcar's avatar
Domcar
Contributing User
13 days ago

Online payments turned off but still taking place?

After MYOB had forced the signup of online payments I made sure all of the toggles to accept payments by credit card were turned off. A week later the first payment came through (via credit card). I...
Domcar's avatar
Domcar
Contributing User
8 days ago

Isaiah_C​ Thanks for looking. The first thing I did was create a support ticket, 03160893

The ticket was ignored and closed 2 weeks after opening it without a response

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    8 days ago

    Hi Domcar,

     

    Thanks for coming back to us, and I’m really sorry your earlier case was closed without any response.

    Please try to create a support case again and provide all the information there so the team can further check why the payment still went through even though Online Payments had already been turned off.

     

    Regards,

    Sai

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