Forum Discussion

Pacific2000's avatar
Pacific2000
Contributing User
11 months ago

Online Payments via visa not working

Hi, We recently got set up for online payments from our customers. The last couple of days I've noticed the tick box and the online payment option is not available and greyed out? I have no idea why...
Genreve_S's avatar
Genreve_S
MYOB Moderator
11 months ago

Hi Pacific2000, 


Thanks for posting your concern in the forum. 

 

I'm sorry to hear about your Online Invoice Payment feature not working. In my understanding, if this feature was set correctly the option would be able and automatically marked checked. I recommend reading through this article, Online Invoice Payments. This will show the complete process of using this feature, you can make sure that you didn't miss anything in setting this up. 

 

Let us know if you require any further assistance. 

 

Thanks,
Genreve 

 

 

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