order to invoice and address changes
If i create a new order, and i make a change to the address, in the address field. if i then change the order to invoice before saving, every change in the address field is removed and replaced with ...
Forum Discussion
HI Tracey,
Yes it is best the we should leave it and save it as an order or Invoice and it wont change the address back,
If we go to enter it as an invoice and we have changed the address details and find it wont save as an invoice because we dont have the item in stock, the intended invoice is returned to an order, then again the address changes.
We know we should only save it in the order or invoice that we started in and not change back if we have changed the address, but people forget and it inadvertently happens and parcels end up in another part of the country. I dont recall this happening in the old MYOB Premier, in fact i dont recall a lot of things happening in the old MYOB that happens in Account Right,
cheers
Noel
Hi Noel4819
Thanks for that additional information, I've done some testing based on that.
I've created an invoice for 10 items with only 3 in stock and changed the Ship to address:
When I click on Record I get the prompt that there's not enough stock on hand and select to Backorder 7 items. The software automatically records an invoice for the 3 that are in stock, the changed address is retained:
And an order is automatically recorded for the 7 on backorder, the changed address is retained:
When I convert the order for the 7 backorder items to an invoice the changed address is retained:
Clicking on Record and selecting to backorder may be a more efficient method and resolve the issue of parcels going to the wrong address.
Let me know if that method suits your needs.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
