Our Company ABN and our Customers ABN is not displaying on the invoice when it is emailed

Hi hel2,

When emailing invoices, it is worth checking the 'Advanced Filters' making sure you are using the correct invoice form. You can also check the invoice customised form you are using by going to Setup > Customise Forms > Invoices and then select the form you are using. Ensure that it has field for ABN.

Regarding the 'Advanced Filters', you may be able to see it when you go to Sales > Print/Email Invoices > Advanced Filters and the check the 'Select Form for Sale'. Please see screenshot attached below.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Hello

Yes, me too I have been having issues with our ABN not showing on the customer invoices when sent via email, it seems to be ok when I print it... Have checked all of above and everything is inline. It seems to only happen every now and then. I have even made the text box larger to allow for extra room, but it still happens. is there anything else I should look at? 

I have the exact same problem- it will be fine , then randomly not include it. So, we aren't getting paid in the usual fashion from some big customers.  

Hope you receive a reply.... Yes, mine are getting sent back and only certain customers. Not good in this current economic climate  

Hi everyone, 

There seem to be no ongoing issues relating to ABN numbers missing from invoices. It may be worth creating a case from My Account to troubleshoot this further. 

In the meantime, feel free to create a new thread if you need any other help.

Thanks,
Genreve

Could someone please advise if this has been corrected as this continues to do this for the company ABN on emailed invoices randomly at times. All customised forms have been checked to be correctly done and every now and then we get an email from customer to say it has no company ABN to be paid.  Any help would be appreciated. If still ongoing glitch, I will raise with the IT to look further into why it would be not picking this field up, thank you:)

Hi LSG1, 

Thanks for checking in. There wasn’t a known glitch when those posts went up, and there isn’t one on our side right now either. If you’ve already tried the steps in the earlier replies, the best bet is to get in touch with our support team, so they can dig into your file and figure out what’s causing it.

Regards,
Genreve