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hel2's avatar
hel2
User
17 days ago

Our Company ABN and our Customers ABN is not displaying on the invoice when it is emailed

Both ABN's display on the invoice when printed from MYOB, however they are both missing when the invoice is emailed from MYOB. Why is this happening?

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    14 days ago

    Hi hel2,

     

    When emailing invoices, it is worth checking the 'Advanced Filters' making sure you are using the correct invoice form. You can also check the invoice customised form you are using by going to Setup > Customise Forms > Invoices and then select the form you are using. Ensure that it has field for ABN.

     

    Regarding the 'Advanced Filters', you may be able to see it when you go to Sales > Print/Email Invoices > Advanced Filters and the check the 'Select Form for Sale'. Please see screenshot attached below.

     

     

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen