Forum Discussion
Hi Triggs,
Yep, that emailing issue certainly is not ideal.
I did a check, and I can't find any ongoing issue similar to what you described. I recommend checking a few things. From the browser, can you jump into Sales > Emailing > Sent Emails and check a couple of those invoices that didn’t arrive? Do they show there, and what status they’re in (Sending / Sent / Failed)?
Also, try emailing one of those “missing” invoices to your own address to see if it comes through or lands in junk.
If they’re showing as Sent in MYOB but still not arriving, or you're still having issues with emailing, the best move is to reach out to support so they can have a deeper look. You can either create a ticket on the My Account page or connect with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
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