Overseas Credit Card payments
HI We have a New Zealand customer who says they can not pay with the credit card link on invoice. Is there a reason why they can't do payments or is it only for Australian customers? Thanks. ...
Forum Discussion
Hi Princess
They have enabled the 3DS payment so its nothing to do with that. They said as soon as they click the pay now , its just a black screen. This has been happening for the last 6 months. What can be causing this error? Its a little frustrating as now we have to phone them all the time to take payment over the phone instead of them clicking on a link.
Hi PBTannie,
Thank you for your response.
I truly empathize with the difficulties your customers are facing when they encounter a black screen after selecting the "Pay Now" button. This is a serious matter, and I deeply regret any inconvenience it has caused. It seems we may need to troubleshoot this issue with the relevant team to identify and rectify the root cause of this issue.
I'll send you a private message to provide more information and assist you further in resolving this issue.
In the meantime, please feel free to ask if there's anything else I can assist you with.
Cheers,
Princess
