Forum Discussion

Jojo71's avatar
Jojo71
Experienced User
4 years ago

Pay Bill - Remittance Advice Error Message

Hi There   I'm working from home today and just trying to send off the Remittance Advices for today's payments and get the attached error message?   Thanks in advance.   Jo      
Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi Jojo71, 

 

Thanks for your post. If you're still experiencing this can you please clear your browser cache and try again. If this doesn't work please retrieve the Chrome Console errors so I can investigate further:

 

To open the console can be opened using one of these methods

  • Select the Chrome menu (3 vertical dots) and choose More Tools >> Developer Tools
  • Right click on the Chrome window and choose Inspect
  • Using the shortcut keys Ctrl + Shift + I(nspect)

Once you've opened the console:

  1. Choose the Console tab to view the logs being produced.
  2. Right click and choose Clear Console
  3. Please repeat the action that causes the error in your file. Any errors within the logs will be recorded in red error text.
  4. You can save the log as a .TXT file and attach it to this thread or please attach a screenshot

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