Hi Jennie880
Welcome to the Community Forum. The first troubleshooting I recommend is clearing the AccountRight cache which can resolve some odd behaviour with reports and forms.
If it is still incorrect are you also able to share the Trial Balance report that is showing an incorrect balance and the last 4 digits of your serial number?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Hi Samara
Thanks for replying. I followed the cache clearing info. I didn't find version numbers there, but I did find a current file with a cache directory. I deleted it, logged back in and the offending invoice is still in the report.
Here is the Trial Balance which shows the total from the Payables report attached previously.
The last 4 digits of the licence are 7159
Hi Ganeinu , I can see a WINC invoice in the original report, dated 2013. Is this the one being queried?
Thanks Mike...The auditor and I missed that small detail! Thank you!
Last week I posted that an invoice has appeared in our previous financial year reports (Trial balance, Payables Reconciliation and Summary) dated January this year. Someone contacted me with a possible solution, however I cannot find that response and would like to make contact and still have the issue. Please reach out if you know how to fix this issue. Our auditors are very concerned. Thanks
