Payment field truncated to 12 characters
Hi team This issue has been raised before but not with any real solutions and it is really frustrating. Intermittently the Statement Text in PAY BILLS truncates to 12 characters only instead of the...
Hi Lisl
We are aware that the statement text can be truncated with online files to show only 12 characters, whereas offline files will have 18 character limit. This is something that has been passed across to the required team for further investigation.
In saying that, just testing the AccountRight browser interface does allow those for those 18 characters. Also in re-testing this situation for you, it is only when you enter the Statement Text in the Pay Bills, if the supplier's card does have 18 characters for the Statement text this will be listed. As such, a potential workaround could be to enter those payment transactions in the browser OR enter the Statement Text into the Payment Details into the supplier's card prior to payment.
