Forum Discussion

mcampbell's avatar
mcampbell
User
5 years ago

Payment of a purchase is not appearing in the remittance queue

I have just paid a supplier, and the status of the Bill is "To be Emailed". When I proceed to the "Print/Email Remittance Advices", it is not in the "To be emailed" queue. I have also gone in to chec...
Purchase
  • CloverQ's avatar
    CloverQ
    5 years ago

    Hi mcampbell 

     

    The purchase bill and the Pay Bills transaction both contains a delivery status field, and can have different method selected. When printing/emailing remittance advices, it is looking at the delivery status of the Pay Bills transaction recorded.

     

    To find out the status set, I'd suggest drilling into the bill first, then click on 'History' next to the amount applied field, it shall list all payments recorded against this bill. Click into the individual payment line to display the Pay Bills transactions and double check the date entered as well as the 'Remittance Advice Delivery Status'.

     

    I hope this helps. Please feel free to let us know how you go.

CloverQ's avatar
CloverQ
Former Staff

Hi mcampbell 

 

The purchase bill and the Pay Bills transaction both contains a delivery status field, and can have different method selected. When printing/emailing remittance advices, it is looking at the delivery status of the Pay Bills transaction recorded.

 

To find out the status set, I'd suggest drilling into the bill first, then click on 'History' next to the amount applied field, it shall list all payments recorded against this bill. Click into the individual payment line to display the Pay Bills transactions and double check the date entered as well as the 'Remittance Advice Delivery Status'.

 

I hope this helps. Please feel free to let us know how you go.

mcampbell's avatar
mcampbell
User
5 years ago

Thanks Clover. Yes this has helped. I found that the Remittance Advice Delivery Status for the individual payment line was set to "Already Printed". Once this was changed back to "To be emailed" it re-appeared in the queue after refreshing the list.