Forum Discussion

Suzanne_H's avatar
Suzanne_H
Contributing User
1 year ago

Payment to Supplier shows 'missing bank details'

Hi we get this message on selecting Payment to Suppliers, but the Company bank account is correct as is the Supplier Bank Account. We ignore this message and the payment goes through the bank success...
Doreen_P's avatar
Doreen_P
MYOB Moderator
1 year ago

Hi Suzanne_H,

 

First, you'll need to clear your AccountRight cache. After that, create a dummy transaction to process the ABA file and see if the warning message, "Missing bank details," will show up again. You can also remove and then re-enter the bank account details for both supplier and business. If you still encounter the same warning message, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Best regards,

Doreen

Suzanne_H's avatar
Suzanne_H
Contributing User
1 year ago

Thanks Doreen, I'll give the Cache clearing a go. And re-enter the company account. There are too many Suppliers to re-update....around 300.

Cheers,

Suzanne

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    1 year ago

    Hi Suzanne_H,

     

    Updating over 300 supplier bank account details is a big job. Clearing the cache should help, but if the problem continues, don't hesitate to contact our support team. You can call them directly or use one of the various support options available here.

     

    Cheers, 

    Princess

    • Suzanne_H's avatar
      Suzanne_H
      Contributing User
      1 year ago

      OK will do - thanks Princess :)

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