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Flip1's avatar
Flip1
2 years ago

Payment went to incorrect supplier

Hi,   I have had a payment go to an incorrect suppliers account and can not see how it happened. Everything from the purchase order to the Pay Bills to the Bank feeds has the correct supplier and ...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Flip1 

Thanks for posting. 

The the ABA file pulls banking information from the supplier cards. We need to make sure that the banking information of a certain supplier card is correct for the bank file to generate correctly. 

 

Here are some useful Help Articles to help you sort out your issue. 

If you need further assistance feel free to reply to this thread 

Best Regards 

Genreve

  • Flip1's avatar
    Flip1
    2 years ago

    Hi Genreve_s

     

    Thanks for your reply.

    The problem is that the bank account details for this supplier are correct in MYOB.

    All of the accounting processes while creating the PO, the bill and the payment have the correct supplier then the bank payment summary has a completely different supplier and bank details. Is this a glitch?

     

    As far as I can see you can not select another supplier's bill when processing the payment.

    Both suppliers are regularly used by us and there has never been a problem with payments.

     

    I have the purchase and payment in MYOB to this supplier, when receiving the refund  from a different supplier, I am unsure of how to process it and then do I redo the payment to the correct supplier again. Balancing all of this is my immediate problem

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Flip1, 

       

      Thanks for your reply. 

       

      Please send me a private message containing screenshots of the said supplier and reports that are inaccurate for us to assist further. 

       

      Cheers, 

      Genreve.

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi Flip1, 

       

      Let us know if you still need assistance. Feel free to send me a private message containing the said screenshot if you are still experiencing the issue. 

       

      If you have any other concerns or questions feel free to let us know in your next response. 

       

      Cheers, 

      Genreve 

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