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Store_MYOB1's avatar
Store_MYOB1
Member
14 days ago

Printing order changed

We are experiencing an issue in AccountRight Premier AU 2026.5.0 where converted orders are no longer printing in the order they were converted.

Could you please confirm whether a recent update has introduced any changes to the print sequencing behaviour? We have cleared the cache as part of our troubleshooting, however the issue is still occurring.

Please advise if there is a configuration setting or recommended workaround to ensure documents print in conversion order.

1 Reply

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    14 days ago

    Hi Store_MYOB1,

     

    Thanks for sharing how the software behaves when printing orders. I checked internally and couldn’t find anything matching the behaviour you described.

     

    At this stage, the best next step is to contact our support team so they can investigate why the print sequence is different.

     

    You can do that by creating a support ticket through My Account or by chatting with MOCA, our virtual assistant.

     

    Regards,
    Genreve

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