Forum Discussion

Nics's avatar
Nics
Contributing Cover User
4 years ago

PRINTING to many pages

If anyone can help? I just upgraded account right to the new upgrade. Now when i print the invoice with the packing slip it adds an extra page (full colour) with the how to pay details? ie: billcode...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Everyone

    Thank you for your feedback and your patience in regard to this topic.

    The AccountRight 2021.5.2 version has been made available and does include a remedy for this particular situation. PC Edition users should receive an in-product prompt to install this new version upon opening.

Nics's avatar
Nics
Contributing Cover User

Hi Steven, 

Thank you for replying. 

The invoice and the packing slip is fine, however there is a third page now. 

I have used nearly half a ream, it is a wate of paper ink time and money. 

 

Could i please have an outcome on how to stop this?

Thank you Nicole 

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi Everyone

Thank you for your patience in regard to this situation. We do understand the impact that this particular situation can have on users.

As been indicated, we are aware that following the new AccountRight 2021.5 update invoices will print a second page. This is something that we have made our product teams aware of and they are working on a potential fix for that. At this time, we don’t have any additional information we can supply with respect to when that update will be available. However, do rest assured that our teams are working on this and we will communicate when that update is made available to users.


Once again thank you for your patience at this time.

  • gogreenathome's avatar
    gogreenathome
    4 years ago

    I am also having the same challenge as millions of other people...

    Also wondering who i send the invoice to for the extra reams of paper and ink we are using ...

    When will this be fixed and will you compensate us for the extra expences we are all having because of your error.

    AN answer would be appreciated

  • Steven_M's avatar
    Steven_M
    Former Staff
    4 years ago

    Hi Everyone

    Thank you for your feedback and your patience in regard to this topic.

    The AccountRight 2021.5.2 version has been made available and does include a remedy for this particular situation. PC Edition users should receive an in-product prompt to install this new version upon opening.

    • ChrissyM's avatar
      ChrissyM
      Contributing User
      4 years ago

      Woo hoo!

      Myob to the rescue!

      Just tested the upgrade & no more second page.

      Happy Monday!

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