Forum Discussion

Contributing User

8 months ago

Purchases Reports not working

Every month I print the Purchases Register Detail [All Purchases] Report in the desktop version to show our purchases over the past three months. However, this report no longer works and I'm just ge...

Desktop

Genreve_S

MYOB Moderator

8 months ago

Hi BrookeA,

Thanks for sending through that screenshot. Sometimes errors like this pop up because AccountRight’s cache gets a bit stuck, even if there are transactions for those report settings.

Clearing your AccountRight cache and giving it another crack usually sorts things out. If you do continue to get the same error message, feel free to reach out by creating a support ticket on the MyAccount page or go through our virtual assistant MOCA to get connected to our live chat team.

Regards,
Genreve

BrookeA

Contributing User

8 months ago

Thanks Genreve, I tried your suggestion, but it did not work so I will log a support ticket.

Thanks

TraceyDJC
Member
5 months ago
Hi Brooke
Did you figure out what was wrong, as I am have the same issue now.
- gavin12345
  Ultimate User
  5 months ago
  Hi TraceyDJC
  
  Do you use any 3rd party software which writes data to your file via API? For example from online sales or from other software? I have seen this behaviour before caused by one or more corrupt transactions.
  
  Regards
  Gavin