Purchases take a long time to process

Hi JimP,

Five minutes is a long wait, especially since it’s only invoices from that big-name courier. There are currently no reported issues like this in our system, so there might be other reasons to this. Chances are there’s something funky about the data in those invoices could be the way GST or customs fees are managed or some quirky coding on their end. It might be worth comparing their invoices to others to see if there’s anything odd, like long lists or unusual formats. Also, I would recommend clearing your AccountRight cache and seeing if it it’s make changes as sometimes the cache can become corrupted and cause unexpected behavior like slowing the usual process. If it’s still not making sense, shoot a message to our live chat team via our virtual assistant, MOCA or by submitting a support case via MyAccount they’ll help dig into it. For now, hang in there and cheers for staying patient!

Regards,
Shella