Quotes not emailing
The quotes that we are emailing are not going to customer but it is showing that quote has emailed. I ticked the email to me box and we received the quote but customers still are not receiving?? An...
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Hi Princess,
There wasn't any error message it showed "Email sent successfully"
Not sure if it is happening with other customers as I normally do not send the quotes but I will check and test another customer.
I will also get this particular customer to check his spam settings.
Hi Lindie,
It's good to know that the emails are going through without a hitch! It's also a good idea to have the customer check their spam settings. Please keep monitoring the situation, and don't hesitate to post again if you need more assistance.
Kind regards,
Shella
When I said "emails sent successfully " that is the message on MYOB page BUT customer is still not receiving the quote so there is definitely a problem.
But I have emailed the customer to check his spam and settings as it could be that..
Hi Lindie,
I truly appreciate you extending an effort to fix the issue you're experiencing when emailing quotes to your customer. If checking the spam and settings did not change anything, you can send me a private message with the impacted email address of your customer to see if it's blacklisted.
Best regards,
Doreen
