Forum Discussion

DavidF1's avatar
DavidF1
Contributing User
2 years ago

Re: Having Trouble recording a bill once it has been converted from an order

Hi Celia,

 

Thanks for your reply. 

I actually used a solution that another User posted a few years ago, when the items currently have zero stock.

This worked for me as well.

As the 3 items concerned had zero stock the solution was to add 1 item to each at a nominal value via a stock adjustment.

Then I was able to record the orders as bills without any problem. I then deleted the stock adjustment from the system.

Can you please advise why AccountRight has this isssue and why it has not been rectified since that post several years ago.

Also how can I stop this from happening again?

 

Cheers

David 

1 Reply

  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi DavidF1,

     

    Thank you so much for the update. We are happy to hear that our previous post helped you resolve this problem. Since this is significant to your business, I recognize how inconvenient you find this situation to be. We will raise this concern with our appropriate staff and investigate this matter. Please accept our apologies for the inconvenience. 

     

    If you still need assistance or if you have other questions or concerns, please do not hesitate to contact us again or create a new post. We are more than happy to help.

     

    Kind Regards, 

    Cel