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Wendy_99's avatar
Wendy_99
Experienced Cover User
1 year ago

Online Payment settings - can't enter the correct GL code

I got the message to set up online invoice payment so that the fees go to the correct account when I log in MYOB today.   So I logged in, tried to put the GL code I want, the drop down list poped o...
doublet's avatar
doublet
Trusted Cover User
1 year ago

Hi Mike_MYOB  and Wendy_99 
I am having similar issues I think.
I have been using the online payments for a number of years, and the surcharge has been working just fine.

But, now, with the new way MYOB is doing things, I went to allocate the ledger account to record merchant fees, and I don't see the right ledger account in the dropdown. It has others in there, but I cannot find the right one.

I cannot see any difference in the nature of the ledger account that is not showing to the ledger accounts that do show.
Mike (or anyone), can you please advise why I am not able to see the ledger account in the dropdown that I want to allocate? - please note, it is not Inactive, and it is an Expense account.

Thank you.

Teresa

Wendy_99's avatar
Wendy_99
Experienced Cover User
1 year ago

Thanks, Teresa!

 

Glad I'm not the only one and just got an official reply from MYOB which didn't help at all.

 

I'm still stuck with the wrong code and just have to manually journalise them out.

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