Receipting payment to refund
Good afternoon, I have received a payment that will need to be refunded, due to this id assume I would receipt it to a suspense account. The only account currently named suspense is an expense accou...
Forum Discussion
Hi user1232
Thanks for your post. How you handle this will depend on what the payment is for. If it's a customer payment you would need to create a customer return and then process the refund. These Help Articles have detailed information on dealing with customer refunds:
Customer returns, credits and refunds
Customer overpayments and double payments
If you recorded a Receive money transaction for the payment you would allocate the refund to the same account as the payment. This will clear the amount from that account.
Please let me know if you need further help.
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