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Gabrielle_Inez's avatar
Gabrielle_Inez
Contributing User
4 years ago
Solved

Receipts not printing

Hi all,    Not able to view or print receipts at the moment from AccountRight. Is there a current issue? I did manage to print one this morning but when I closed an open sale ( received payment ) I...
  • recent_0519's avatar
    recent_0519
    2 years ago

    Hi Doreen,

     

    I've set it up at the first place before I ask the support. the matter was the manager did not tell me what the country is that the WHM come from.

    So, I could not sent out STP to ATO. That was why I'd have a help from MYOB support team.

    Up to today, when I entered the country and the STP report is able to be sent out.

     

    Thank you very much for your support.

     

    Sherry

Sam_R's avatar
Sam_R
Former Staff
3 years ago
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Hi SteveNew,

 

Thanks for reaching out. 

 

I have just run the script over your file, let me know if you require further assistance. 

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Is there a current issue? I did manage to print one this morning but when I closed an open sale ( received payment ) I...","body@stringLength":"351","rawBody":"

Hi all, 

 

Not able to view or print receipts at the moment from AccountRight. Is there a current issue? I did manage to print one this morning but when I closed an open sale ( received payment ) I went in to print receipt and could not locate it. It is showing in the bank register ??????? 

 

 

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Thank you so much Sam!

","body@stringLength":"29","rawBody":"

Thank you so much Sam!

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Hi Gabrielle_Inez, 

\n

 

\n

Thanks for your post. Our teams are aware of an issue with receipts with a delivery status of 'Already printed' are unable to be re-printed, there is currently a script we can run over your file to resolve this. If you could please confirm the below details so I can have the script arranged to be run over your file:

\n","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2022-02-10T09:18:15.119+11:00","lastPublishTime":"2022-02-10T09:18:15.119+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1772},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Sales_and_Purchases/message:743138/message:743198","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"764","rawBody":"

Hi , 

\n

 

\n

Thanks for your post. Our teams are aware of an issue with receipts with a delivery status of 'Already printed' are unable to be re-printed, there is currently a script we can run over your file to resolve this. If you could please confirm the below details so I can have the script arranged to be run over your file:

\n","kudosSumWeight":1,"repliesCount":19,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:743198_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:256380":{"__typename":"User","id":"user:256380","uid":256380,"login":"SteveNew","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-4.svg?time=0"},"rank":null,"email":"","messagesCount":2,"biography":null,"topicsCount":0,"kudosReceivedCount":1,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-09-14T09:29:12.915+10:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:757458":{"__typename":"ModerationData","id":"moderation_data:757458","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:757457":{"__typename":"ModerationData","id":"moderation_data:757457","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:260437":{"__typename":"User","id":"user:260437","login":"Sam_R","uid":260437,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-10.svg?time=0"},"rank":{"__ref":"Rank:rank:194"},"email":"","messagesCount":3372,"biography":null,"topicsCount":5,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-11-15T07:29:34.981+11:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":512},"Rank:rank:194":{"__typename":"Rank","id":"rank:194","position":0,"name":"Former Staff","color":"333333","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:757457":{"__typename":"ForumReplyMessage","id":"message:757457","revisionNum":1,"uid":757457,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:743138"},"subject":"Re: Receipts not printing","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:757457"},"body":"

Hi SteveNew,

\n

 

\n

Thanks for reaching out. 

\n

 

\n

I have just run the script over your file, let me know if you require further assistance. 

","body@stringLength":"382","rawBody":"

Hi ,

\n

 

\n

Thanks for reaching out. 

\n

 

\n

I have just run the script over your file, let me know if you require further assistance. 

","author":{"__ref":"User:user:260437"},"isEscalated":null,"postTime":"2022-05-10T13:06:42.247+10:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:757457_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1063},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:757458_1":{"__typename":"Revision","id":"revision:757458_1","lastEditTime":"2022-05-10T13:12:41.664+10:00"},"QueryVariables:ReplyList:message:757458:1":{"__typename":"QueryVariables","id":"ReplyList:message:757458:1","value":{"id":"message:757458","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744329197109":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744329197109","value":{"altText":"{login}'s 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