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Cazbandicoot's avatar
Cazbandicoot
Contributing User
3 years ago

Recipient Created Tax Invoices intermittently failing

Hi,   We have had the same issue with RCTIs occurring at least every couple of weeks, where it simply stops working for several days.   We always have to call MYOB support and often it "resolves ...
Cazbandicoot's avatar
Cazbandicoot
Contributing User
3 years ago

Dear MYOB Community,

 

This intermittent issue is happening again. Appears to occur on a fortnightly basis? 

 

Would love to know what the "self-resolution" is so that we don't have to call MYOB every two weeks to try and resolve the issue.

 

Any assistance would be greatly appreciated.

ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello Cazbandicoot 

 

Thank you for your question, If you are running into a timeout error, I would suggest following our tips and tricks to extend the timeout timer. This timer could be why it is functioning sometimes and not others.

I would also suggest this Help Article on speed and performance tips to help run AccountRight as smoothly as possible. 

Please let me know how you go.

 

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