Forum Discussion

CR62's avatar
CR62
Experienced User
1 day ago
Solved

Record Supplier payment and Prepare electronic payment online vs desktop

Hi I decided to enter a few supplier invoices in the Online version today for the first time. I also had the Desktop version open so I could check that everything was working correctly at each stage...
  • Isaiah_C's avatar
    Isaiah_C
    1 day ago

    Hi CR62,

     

    Thanks for checking this before processing the payment. What you’ve described does line up with a known issue in the browser version that our team is already investigating.

    If the supplier card has been set up correctly with the relevant bank account details, this warning about banking details being unavailable can be ignored. The bank file will still be created using the bank account information saved on the card. That would also explain why the payment worked as expected in the desktop version. So in this situation, if everything on the supplier card is correct, the payment file should still generate with the right details. If you’d rather avoid the warning for now, using the desktop version as you did is still a good workaround while this is being looked into. 

     

    Regards,
    Sai

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
1 day ago

Hi CR62,

 

Thanks for checking this before processing the payment. What you’ve described does line up with a known issue in the browser version that our team is already investigating.

If the supplier card has been set up correctly with the relevant bank account details, this warning about banking details being unavailable can be ignored. The bank file will still be created using the bank account information saved on the card. That would also explain why the payment worked as expected in the desktop version. So in this situation, if everything on the supplier card is correct, the payment file should still generate with the right details. If you’d rather avoid the warning for now, using the desktop version as you did is still a good workaround while this is being looked into. 

 

Regards,
Sai

CR62's avatar
CR62
Experienced User
1 day ago

Thanks for the update Sal and confirming that the payment in this instance would have gone through regardless of the warning.

I currently use both desktop and online, but I'm trying to use online more and find it very frustrating when things don't work as they should. You said you're aware of this issue, do you have any idea when it will be fixed?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 day ago

    Hi CR62, 

     

    Thanks for checking in. We don’t have a timeline to share from our side, as forum moderators don’t have access to that information, but this is already with the team and being worked on.

     

    Regards, 
    Genreve

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