Refund inaccurate payment to customer

Question

Hi Team,&nbsp;&nbsp;I have recorded a sales credit with a negative $100 under the sales register which I need to pay refund to customer. But I have inaccurately overpaid with $200 to client by the end of Feb. As a result I can't reconcile this transaction as the MYOBRight refuseed to record this refund by entrying the overpaid amount. Client refund the overpid difference of $100 in the early of March which shown in the bank statment but I don't know how to record this money receive.&nbsp; Hence I would be much appreciative if you could help to give a hint to solve:1.&nbsp; reocrd this inaccurate overpaid sale refund2. record refund received by customer&nbsp;&nbsp;Many thanks&nbsp;

lrbooks61 · Answer

Hi Reena&nbsp;I would suggest that you record the refund of $100 to undeposited funds and the overpayment as a spend money to undeposited funds also ( same date) I would allocate it to sales .&nbsp;Then when you prepare the deposit you will combine the two and it will show in your reconcilation as a bank deposit in the withdrawal column which you can then match to your bank feed&nbsp;Ehen you receive the overpayment from the customer you can record it exactly as you did the overpayment ( sales) and they will cancel each other out.&nbsp;Hope this makes sense to you and solves your issue&nbsp;Lisa

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