Forum Discussion

Reena1's avatar
Reena1
Member
4 years ago

Refund inaccurate payment to customer

Hi Team,    I have recorded a sales credit with a negative $100 under the sales register which I need to pay refund to customer. But I have inaccurately overpaid with $200 to client by the end of F...
LRBooks61's avatar
LRBooks61
Ultimate Cover User
4 years ago

Hi Reena

 

I would suggest that you record the refund of $100 to undeposited funds and the overpayment as a spend money to undeposited funds also ( same date) I would allocate it to sales .

 

Then when you prepare the deposit you will combine the two and it will show in your reconcilation as a bank deposit in the withdrawal column which you can then match to your bank feed

 

Ehen you receive the overpayment from the customer you can record it exactly as you did the overpayment ( sales) and they will cancel each other out.

 

Hope this makes sense to you and solves your issue

 

Lisa

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