Forum Discussion

sal2107's avatar
sal2107
Trusted Cover User
3 years ago
Solved

Remittance advice emails being rejected

Good afternoon I am having an issue with remittance advice emails being rejected. I know the addresses are correct as they have been sent through MYOB before. "Diagnostic-Code: rejected" is at the ...
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi sal2107 pinnair 

     

    Thanks for your post.

     

    Generally speaking, if you receive a message with a rejected code means that the recipient's end has rejected the incoming email. 

     

    Have you asked the recipient to whitelist emails with the domain 'apps.myob.com'?

     

    If this doesn't work, send me a Private Message with your serial number and the impacted email address and I can see if there is anything blocking it from our end.

Veejays's avatar
Veejays
Experienced Cover User

Hi Yanike

 

Since mid September, I am also having problems with remittances rejecting. None of the suppliers have changed their address. I'd say there was an update to MYOB and now some emails aren't working.  I sent all of my remittances out today for the last 2 days EOM payments and so far 4 have rejected.  One of these was one that I pay mid month too and it rejected then also.  They all accepted fine at the end of August.   

Komal_S's avatar
Komal_S
MYOB Moderator
3 years ago

Hi Veejays 


Can you please send me the impacted email addresses by Private Message so I can check if they are blacklisted from our end?

  • KellyMRS's avatar
    KellyMRS
    User
    3 years ago

    Hi, I'm actually having the exact same problem.

     

    Every time I use one of our main suppliers it is coming back with: Diagnostic-code: rejected.

     

    Could you please help me as we have been with this supplier for 12 years and they have not changed their remittance email address.

     

    Thank you,

     

    Kelly

    • Veejays's avatar
      Veejays
      Experienced Cover User
      3 years ago

      Hi Kelly

      For your info.. I never got this resolved.  MYOB said thy addresses weren't blacklisted and to contact the suppliers. The suppliers couldn't find an issue at there end. So now I just don't sent the remittances to those suppliers.  It's not really a solution but I don't have the time to spend on trying to resolve it. It only happened after a MYOB update.

       

      Regards

      Judy

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi Veejays Sorry that you had to resort to a different method to get those emails sent, we have passed on your comments to the development team as well and will keep you posted if there's a known issue with the sending of those emails. 

         

        KellyMRS Please send us the impacted email addresses by private message and we'll check if they are blacklisted on our end.