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CM66's avatar
CM66
Member
1 year ago

Remittances state 'done'/sent, but some are not received by suppliers

When carrying out accounts payable payments, we send remittances to each supplier individually when we process their payment. There have been multiple occasions where suppliers have reached out abou...
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Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

Hi CM66, 

 

I get the issue you're facing with remittances. It's a bit confusing when suppliers don't receive their emails, even though they've been sent successfully from your side. You might find some answers in this article on email troubleshooting. It could guide you on how to fix the issue. Feel free to post again if you have further queries. We're always happy to help!

 

 

Kind regards,

Shella

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