Hey Jaysee,
There haven’t been any reports about emails going walkabout with invoices, statements or remittances. If it’s dragging its feet, switch up your device or giving your internet a quick check to rule out any local dramas. For reports timing out, a handy tip is to cut down the date range. That helps speed things up. If it’s still throwing timeout message, here's a workaround that's worth a look. And if it keeps being stubborn, you can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.
Cheers,
Doreen