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Bigred2's avatar
Bigred2
Contributing User
2 years ago
Solved

sales invoice template error message An unrecognised error occurred - FormTemplateSettings_BusinessDetailsOptionNotExists

When trying to save a template this error message comes up
  • Doreen_P's avatar
    Doreen_P
    2 years ago

    Hi Bigred2,

     

    Thanks for your post, and welcome to MYOB Community Forum.

     

    If you receive the error message while saving an invoice template, kindly de-select the "GST number" option under Header information - Your business details and template can be saved. Please note "GST number" will still be on the template regardless.

     

     

    Feel free to post again anytime if you require further assistance. 
     
    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Bigred2,

Sure, you can give it a try, and please let us know if the issue gets resolved.

Regards,
Earl

Bigred2's avatar
Bigred2
Contributing User
2 years ago

No that has not worked. I could not clear all the templates as the system forces you to keep one as the default.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 years ago

    Hi Bigred2,

    Thank you for confirming. To assist you further, could you please send me a private message with the following information:

    Serial number
    Company File ID
    Full name and Email
    Screenshot of the invoice and template

     

    Regards,
    Earl

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