Forum Discussion

EmilyC's avatar
EmilyC
Experienced Cover User
3 years ago
Solved

sales invoice with 3 decimal places

Hi,  We had a couple of invoices back in 2017 as showing up in AR report due to 3 decimal places were used when the invoices were imported from 3rd party software.   The previous post on this sugg...
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Thanks LRBooks61 for assisting with this question. 

     

    EmilyC ,

    If you are still having this issue could you please send your serial number and company file ID (Help>>About AccountRight) in a Private Message so I will be able to assist you further?

     

    Update: File sent in for a Datafile Repair.

LRBooks61's avatar
LRBooks61
Ultimate Cover User

Hi

if

you can identify the invoices then you could probably fix the problem yourself

 

go into the invoice and see where the 3 decimals occur.

tryjust reentering the figures again and see

if that fixes it

 

if it is showing in tax click into the blue arrow and reenter the amount with 2 decimals

 

hope this helps

 

Lisa

 

EmilyC's avatar
EmilyC
Experienced Cover User
3 years ago

Hi Lisa,

As mentioned earlier, these are invoices from 2017 where the FYs have been rolled and we can't edit the entries...

  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    3 years ago

    Try going to setup  > preferences>  lock period 

    untick the lock period , make the changes , then go back and retick lock period

     

    Hope this works for you

     

    Lisa

    • EmilyC's avatar
      EmilyC
      Experienced Cover User
      3 years ago

      Hi Lisa,

      This is not working. 

       

      It's not an issue with the lock period but more that MYOB has upgrades that doesn't allow 3 decimal places to be entered now, we can't do adjustments by raising a credit neither. 

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        3 years ago

        Thanks LRBooks61 for assisting with this question. 

         

        EmilyC ,

        If you are still having this issue could you please send your serial number and company file ID (Help>>About AccountRight) in a Private Message so I will be able to assist you further?

         

        Update: File sent in for a Datafile Repair.