Hi everyone,
Sorry to hear you're having trouble with sending invoices. I checked on our end, and there aren't any reported issues at the moment. To help us dig deeper, could you try sending the invoice using a default form first? The cause might be related to using a customised form. If the issue sticks around, you can submit a support ticket via MyAccount, and we'll get right on it to find out what's going on. Thanks!
Cheers,
Princess
The problem appears to be with sending an invoice to and from the same email as I have been able to receive the invoice to my personal email address. I have tried with both the desktop and online version with the same result. I am hoping that means our clients will receive their invoices but we won't get a copy. This still needs to be resolved otherwise it means quite a few extra steps when an invoice needs to be sent to us.
Hi Princess_R,
CTSLW is correct. This is not an issue with customised invoice templates but rather that we can no longer include ourselves on the email distribution list for outgoing sales invoices (and I have never had a problem with this before now). We rely on this to know that our invoice emails have likely gone through to our customers and to ensure we have proof on file. Would you happen to know what MYOB has changed in the back end to now disable this feature? It is indeed very frustrating and we too would be grateful for a speedy resolution. Thanks in advance for your feedback.
Hi, we have always used AccountRight to send our emails and I am not receiving them to my own email address and I have checked with one of our customers and they have not received an invoice I sent yesterday. Something has definitely changed since Monday, so frustrating.....
Hi, there is definitely a problem, our customers are not receiving invoices either (as well as myself), it was working with no issue on Monday and I did notice there was an update came through yesterday to the Desktop version. There has been no change to customised forms or anything else we use. There are probably no reported issues as businesses have not yet realised their invoices are not going out, unless they include their own email address when sending. The "Sent Emails" screen shows they have gone out but they haven't. We have always used AccountRight to send our emails and I am unsure what the implications are if I turn it off? Thank you.
