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LJZ's avatar
LJZ
Experienced User
4 months ago

Sales invoices emailed from MYOB not reaching recipients

Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB?  I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail.  On...
emailing
Princess_R's avatar
Princess_R
MYOB Moderator
4 months ago

Hi everyone, 

 

Sorry to hear you're having trouble with sending invoices. I checked on our end, and there aren't any reported issues at the moment. To help us dig deeper, could you try sending the invoice using a default form first? The cause might be related to using a customised form. If the issue sticks around, you can submit a support ticket via MyAccount, and we'll get right on it to find out what's going on. Thanks!

 

Cheers,

Princess

  • CTSLW's avatar
    CTSLW
    Experienced Cover User
    4 months ago

    The problem appears to be with sending an invoice to and from the same email as I have been able to receive the invoice to my personal email address.  I have tried with both the desktop and online version with the same result.  I am hoping that means our clients will receive their invoices but we won't get a copy. This still needs to be resolved otherwise it means quite a few extra steps when an invoice needs to be sent to us.

    • LJZ's avatar
      LJZ
      Experienced User
      4 months ago

      Hi Princess_R,

      CTSLW is correct. This is not an issue with customised invoice templates but rather that we can no longer include ourselves on the email distribution list for outgoing sales invoices (and I have never had a problem with this before now). We rely on this to know that our invoice emails have likely gone through to our customers and to ensure we have proof on file. Would you happen to know what MYOB has changed in the back end to now disable this feature?  It is indeed very frustrating and we too would be grateful for a speedy resolution. Thanks in advance for your feedback.

    • Aero63's avatar
      Aero63
      Experienced User
      4 months ago

      Hi, we have always used AccountRight to send our emails and I am not receiving them to my own email address and I have checked with one of our customers and they have not received an invoice I sent yesterday.  Something has definitely changed since Monday, so frustrating.....

      • CTSLW's avatar
        CTSLW
        Experienced Cover User
        4 months ago

        Aero63check my fix a few comments down.  It worked for us and others with the same issue.

  • Aero63's avatar
    Aero63
    Experienced User
    4 months ago

    Hi, there is definitely a problem, our customers are not receiving invoices either (as well as myself), it was working with no issue on Monday and I did notice there was an update came through yesterday to the Desktop version.  There has been no change to customised forms or anything else we use.  There are probably no reported issues as businesses have not yet realised their invoices are not going out, unless they include their own email address when sending.  The "Sent Emails" screen shows they have gone out but they haven't.  We have always used AccountRight to send our emails and I am unsure what the implications are if I turn it off?  Thank you.

  • CTSLW's avatar
    CTSLW
    Experienced Cover User
    4 months ago

    Hi Princess

    Further to my previous reply, we are also not receiving the invoice in our sent items which used to happen.

    Thanks

    LJZis this the same for you?

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invoices emailed from MYOB not reaching recipients","id":"message:886301","revisionNum":1,"repliesCount":43,"author":{"__ref":"User:user:321658"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:886301"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:886301"},"body@stripHtml({\"truncateLength\":200})":" Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB?  I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail.  On...","body@stringLength":"516","rawBody":"

Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB?  I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail.  On attempting to re-send some to myself again this morning, they still aren't coming through. Can anyone please shed any light on this for me? I have cleared out the cache but this hasn't worked. I've also checked spam/junk (just in case!) but nothing there either. Thanks in advance for your feedback.

","kudosSumWeight":2,"postTime":"2025-01-08T10:23:29.715+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:emailing","text":"emailing","time":"2011-08-22T10:01:15.850+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:886301_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":353},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB?  I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail.  On attempting to re-send some to myself again this morning, they still aren't coming through. Can anyone please shed any light on this for me? I have cleared out the cache but this hasn't worked. I've also checked spam/junk (just in case!) but nothing there either. Thanks in advance for your feedback.

"},"Conversation:conversation:886301":{"__typename":"Conversation","id":"conversation:886301","solved":false,"topic":{"__ref":"ForumTopicMessage:message:886301"},"lastPostingActivityTime":"2025-02-03T17:51:03.155+11:00","lastPostTime":"2025-02-03T17:51:03.155+11:00","unreadReplyCount":43,"isSubscribed":false},"ModerationData:moderation_data:886301":{"__typename":"ModerationData","id":"moderation_data:886301","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:886301_1":{"__typename":"Revision","id":"revision:886301_1","lastEditTime":"2025-01-08T10:23:29.715+11:00"},"ForumReplyMessage:message:886321":{"__typename":"ForumReplyMessage","id":"message:886321","conversation":{"__ref":"Conversation:conversation:886301"},"author":{"__ref":"User:user:292938"},"revisionNum":1,"uid":886321,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Sales invoices emailed from MYOB not reaching recipients","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:886321"},"parent":{"__ref":"ForumTopicMessage:message:886301"},"body":"

Hi everyone, 

\n

 

\n

Sorry to hear you're having trouble with sending invoices. I checked on our end, and there aren't any reported issues at the moment. To help us dig deeper, could you try sending the invoice using a default form first? The cause might be related to using a customised form. If the issue sticks around, you can submit a support ticket via MyAccount, and we'll get right on it to find out what's going on. Thanks!

\n

 

\n

Cheers,

\n

Princess

","body@stringLength":"662","rawBody":"

Hi everyone, 

\n

 

\n

Sorry to hear you're having trouble with sending invoices. I checked on our end, and there aren't any reported issues at the moment. To help us dig deeper, could you try sending the invoice using a default form first? The cause might be related to using a customised form. If the issue sticks around, you can submit a support ticket via MyAccount, and we'll get right on it to find out what's going on. Thanks!

\n

 

\n

Cheers,

\n

Princess

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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n }\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 {\n color: var(--lia-rte-custom-color-18);\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-text-wrapper_7twck_69 p {\n margin-bottom: 0;\n}\n\n.custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 {\n display: flex;\n justify-content: space-between;\n color: var(--lia-rte-custom-color-18);\n border-top: 1px solid var(--lia-rte-custom-color-18);\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n width: 100%;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li {\n width: auto;\n display: inline-block;\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 .custom_widget_Custom_Footer_footer-social-wrapper_7twck_78 ul li a {\n padding: 0;\n margin-right: 0;\n border-radius: 0.75rem;\n}\n\n@media (min-width: 992px) {\n .custom_widget_Custom_Footer_footer-text-wrapper_7twck_69,\n 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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.custom_widget_Custom_Footer_myob-social-links_7twck_130 .custom_widget_Custom_Footer_facebook_7twck_189 a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' 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The problem appears to be with sending an invoice to and from the same email as I have been able to receive the invoice to my personal email address.  I have tried with both the desktop and online version with the same result.  I am hoping that means our clients will receive their invoices but we won't get a copy. This still needs to be resolved otherwise it means quite a few extra steps when an invoice needs to be sent to us.

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Hi Princess_R,

CTSLW is correct. This is not an issue with customised invoice templates but rather that we can no longer include ourselves on the email distribution list for outgoing sales invoices (and I have never had a problem with this before now). We rely on this to know that our invoice emails have likely gone through to our customers and to ensure we have proof on file. Would you happen to know what MYOB has changed in the back end to now disable this feature?  It is indeed very frustrating and we too would be grateful for a speedy resolution. Thanks in advance for your feedback.

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Hi, we have always used AccountRight to send our emails and I am not receiving them to my own email address and I have checked with one of our customers and they have not received an invoice I sent yesterday.  Something has definitely changed since Monday, so frustrating.....

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Aero63check my fix a few comments down.  It worked for us and others with the same issue.

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Hi, there is definitely a problem, our customers are not receiving invoices either (as well as myself), it was working with no issue on Monday and I did notice there was an update came through yesterday to the Desktop version.  There has been no change to customised forms or anything else we use.  There are probably no reported issues as businesses have not yet realised their invoices are not going out, unless they include their own email address when sending.  The \"Sent Emails\" screen shows they have gone out but they haven't.  We have always used AccountRight to send our emails and I am unsure what the implications are if I turn it off?  Thank you.

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Hi Princess

Further to my previous reply, we are also not receiving the invoice in our sent items which used to happen.

Thanks

LJZis this the same for you?

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