The problem appears to be with sending an invoice to and from the same email as I have been able to receive the invoice to my personal email address. I have tried with both the desktop and online version with the same result. I am hoping that means our clients will receive their invoices but we won't get a copy. This still needs to be resolved otherwise it means quite a few extra steps when an invoice needs to be sent to us.
Hi Princess_R,
CTSLW is correct. This is not an issue with customised invoice templates but rather that we can no longer include ourselves on the email distribution list for outgoing sales invoices (and I have never had a problem with this before now). We rely on this to know that our invoice emails have likely gone through to our customers and to ensure we have proof on file. Would you happen to know what MYOB has changed in the back end to now disable this feature? It is indeed very frustrating and we too would be grateful for a speedy resolution. Thanks in advance for your feedback.
