Forum Discussion

LJZ's avatar
LJZ
Experienced User
3 days ago

Sales invoices emailed from MYOB not reaching recipients

Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB?  I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail.  On...
emailing
Princess_R's avatar
Princess_R
MYOB Moderator

Hi everyone, 

 

Sorry to hear you're having trouble with sending invoices. I checked on our end, and there aren't any reported issues at the moment. To help us dig deeper, could you try sending the invoice using a default form first? The cause might be related to using a customised form. If the issue sticks around, you can submit a support ticket via MyAccount, and we'll get right on it to find out what's going on. Thanks!

 

Cheers,

Princess

CTSLW's avatar
CTSLW
Experienced Cover User
3 days ago

Hi Princess

Further to my previous reply, we are also not receiving the invoice in our sent items which used to happen.

Thanks

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