Forum Discussion

LJZ's avatar
LJZ
Experienced User
4 months ago

Sales invoices emailed from MYOB not reaching recipients

Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB?  I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail.  On...
emailing
CTSLW's avatar
CTSLW
Experienced Cover User
4 months ago

LJZbruceVI think I have solved it. Go to Setup/Preferences/Emailing.  I unticked Send emails Using Accountright and am now receiving the invoices and sent receipts.  I remember that a MYOB update in the past changed this automatically so checked again.  Sure enough it is now working. I don't believe MYOB should be changing OUR setup with their updates.  It's quite annoying. Hopefully this will work for you as well.

Steve-switch's avatar
Steve-switch
Experienced User
4 months ago

Hey there. Thanks for this. Were you having trouble with users who you include in the cc receiving invoices? I desperately need my manager (who is offshore) to receive all invoices that are emailed to clients and they are no longer getting them. This is causing many issues for my business. I believe my clients are getting the invoices but my manager isn't any longer (after being cc'd) which is beyond frustrating. Is this the same problem you were facing?

  • CTSLW's avatar
    CTSLW
    Experienced Cover User
    4 months ago

    Hi there, once I unticked Send Emails Using Accountright, we had no problem sending to anyone in our business. I believe the last MYOB update automatically turned that on.

  • LJZ's avatar
    LJZ
    Experienced User
    4 months ago

    Hi Steve-switch,

    When you say you are including your manager as a 'cc' in the invoice distribution, do you mean you are including your manager's email in the 'To' field in AccountRight (in addition to your other recipients)?  Or are you using Microsoft Outlook to send your invoices?  If using AccountRight, then yes, this is our current issue.  It is worth noting that we have contacted customers this week to see if they have received our invoices (when we have included ourselves on the email distribution list) and have discovered that they HAVEN'T received our invoices!  :(   This is despite the fact that MYOB's 'Sent Emails' log is showing that the invoices were successfully delivered.  Very frustrating!  I spent over an hour on the phone with MYOB late yesterday and they were unaware of any issues.  It is currently being escalated and I am awaiting their update (hopefully today) and will post an update when I hear from them.  I love the suggestion in this forum to send invoices via MS Outlook instead of AccountRight to overcome this problem however this merely sends the pdf as an attachment and doesn't include a link to MYOB online (which makes me nervous from a cybersecurity perspective).

    • NikkiAP's avatar
      NikkiAP
      Experienced Cover User
      4 months ago

      LJZ  MYOB do know about it and just blaming everyone's emails. You are welcome to use my case number as support # 02115659. I spent 2.5 hours on the phone with them yesterday afternoon and posted around the same time you did.

    • Steve-switch's avatar
      Steve-switch
      Experienced User
      4 months ago

      Hey LJZ. Image is below. I typically cc my manager in every email and they aren't getting them anymore. I haven't changed anything from my end at all and this has now been an issue for the past 1-2 months. I've spent hours on the phone with support to little or no avail and it's beyond frustrating. I assumed the clients were getting the invoices but to hear they may not be now...?? Wow. I don't have time to download the PDF's of each invoice and individually email them each time.... I use Gmail as well if that makes a difference and have been for 13 years.

       

      • NikkiAP's avatar
        NikkiAP
        Experienced Cover User
        4 months ago

        Steve-switch is your manager using Hotmail or Microsoft exchange? It's Microsoft which is quarantining the emails.

         

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invoices emailed from MYOB not reaching recipients","id":"message:886301","revisionNum":1,"repliesCount":43,"author":{"__ref":"User:user:321658"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:886301"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:886301"},"body@stripHtml({\"truncateLength\":200})":" Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB?  I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail.  On...","body@stringLength":"516","rawBody":"

Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB?  I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail.  On attempting to re-send some to myself again this morning, they still aren't coming through. Can anyone please shed any light on this for me? I have cleared out the cache but this hasn't worked. I've also checked spam/junk (just in case!) but nothing there either. Thanks in advance for your feedback.

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Hey there. Thanks for this. Were you having trouble with users who you include in the cc receiving invoices? I desperately need my manager (who is offshore) to receive all invoices that are emailed to clients and they are no longer getting them. This is causing many issues for my business. I believe my clients are getting the invoices but my manager isn't any longer (after being cc'd) which is beyond frustrating. Is this the same problem you were facing?

","body@stringLength":"465","rawBody":"

Hey there. Thanks for this. Were you having trouble with users who you include in the cc receiving invoices? I desperately need my manager (who is offshore) to receive all invoices that are emailed to clients and they are no longer getting them. This is causing many issues for my business. I believe my clients are getting the invoices but my manager isn't any longer (after being cc'd) which is beyond frustrating. Is this the same problem you were facing?

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LJZbruceVI think I have solved it. Go to Setup/Preferences/Emailing.  I unticked Send emails Using Accountright and am now receiving the invoices and sent receipts.  I remember that a MYOB update in the past changed this automatically so checked again.  Sure enough it is now working. I don't believe MYOB should be changing OUR setup with their updates.  It's quite annoying. Hopefully this will work for you as well.

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I think I have solved it. Go to Setup/Preferences/Emailing.  I unticked Send emails Using Accountright and am now receiving the invoices and sent receipts.  I remember that a MYOB update in the past changed this automatically so checked again.  Sure enough it is now working. I don't believe MYOB should be changing OUR setup with their updates.  It's quite annoying. Hopefully this will work for you as well.

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Hi there, once I unticked Send Emails Using Accountright, we had no problem sending to anyone in our business. I believe the last MYOB update automatically turned that on.

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Hi Steve-switch,

When you say you are including your manager as a 'cc' in the invoice distribution, do you mean you are including your manager's email in the 'To' field in AccountRight (in addition to your other recipients)?  Or are you using Microsoft Outlook to send your invoices?  If using AccountRight, then yes, this is our current issue.  It is worth noting that we have contacted customers this week to see if they have received our invoices (when we have included ourselves on the email distribution list) and have discovered that they HAVEN'T received our invoices!  :(   This is despite the fact that MYOB's 'Sent Emails' log is showing that the invoices were successfully delivered.  Very frustrating!  I spent over an hour on the phone with MYOB late yesterday and they were unaware of any issues.  It is currently being escalated and I am awaiting their update (hopefully today) and will post an update when I hear from them.  I love the suggestion in this forum to send invoices via MS Outlook instead of AccountRight to overcome this problem however this merely sends the pdf as an attachment and doesn't include a link to MYOB online (which makes me nervous from a cybersecurity perspective).

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LJZ  MYOB do know about it and just blaming everyone's emails. You are welcome to use my case number as support # 02115659. I spent 2.5 hours on the phone with them yesterday afternoon and posted around the same time you did.

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Hey LJZ. Image is below. I typically cc my manager in every email and they aren't getting them anymore. I haven't changed anything from my end at all and this has now been an issue for the past 1-2 months. I've spent hours on the phone with support to little or no avail and it's beyond frustrating. I assumed the clients were getting the invoices but to hear they may not be now...?? Wow. I don't have time to download the PDF's of each invoice and individually email them each time.... I use Gmail as well if that makes a difference and have been for 13 years.

 

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Steve-switch is your manager using Hotmail or Microsoft exchange? It's Microsoft which is quarantining the emails.

\n

 

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