Hi everyone,
Just a quick update - the MYOB support team have now advised that there were delays with emails being delivered to recipients on Wednesday, 8 January 2025 (AUS time - albeit if this were the case, the emails should have eventually gone through but they haven't). Anyway, long story short, we are now able to send out sales invoices via AccountRight again. We have contacted a random number of customers to whom we have sent invoices to during the period 6-8 January 2025 and all have confirmed non-delivery, so we have reissued them today. If you too have experienced issues, I'd recommend doing the same. Hope you are all up and running again too! :)
LJZ that's wonderful but a fluffy version of the true events. I have both email and phone records showing that MYOB initially blamed our email provider and internet connection as the issue and it was not their issue. MYOB Suppor then stopped responding once it was confirmed that Microsoft was actually blocking the email address with even more screen shot evidence —despite MYOB’s claim that “emails have been sent from our server.” I worked for 3 organisations that day and all had the emails quarantine which is the said "delay". In fact, organisations that whitelisted the email address on the 8th January were still able to receive the emails on the same day. It appears MYOB either removed the link Microsoft was flagging as spam or contacted Microsoft directly to resolve the issue.
