Forum Discussion

LJZ's avatar
LJZ
Experienced User
1 year ago

Sales invoices emailed from MYOB not reaching recipients

Just wondering if anybody else is currently experiencing issues emailing sales invoices from MYOB?  I sent out a number of invoices yesterday (and included myself as a recipient) but to no avail.  On...
emailing
MalissaF's avatar
MalissaF
Experienced Cover User
9 months ago

This is still happening and there is no checkbox to untick "Send emails Using Accountright" using the software or app.myob.com
Combine this with no way to contact MYOB, there is absolutely no support for this product.

Genreve_S's avatar
Genreve_S
MYOB Moderator
9 months ago

Hi MalissaF, 

 

You're on the right track thinking about reaching out to our support team, since there could be several reasons why your email isn't going through. You can create a support ticket from the MyAccount window explaining what's going on, or reach out via online assistance.

 

Thanks,
Genreve

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