Forum Discussion

paulas's avatar
paulas
Experienced User
3 months ago
Solved

Sales Reconciliation wrong

This is in our company file id 4

it is showing David Saunders has an outstanding balance owing when we run the sales reconciliation report - but he doesn't

Can someone please look in to this

sales reconciliation
  • Shella_A's avatar
    Shella_A
    3 months ago

    Hi Paulas,

     

    If the previous workarounds don't resolve the issue, this will require further investigation. I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Kind regards,

    Shella

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    3 months ago

    Hi Paulas,

     

    Thanks for the screenshot! Seeing the report date is December 18. It's possible that the payment was made today, which is why it hasn't been included in the report yet. However, if the payment has been made before the report date, I recommend trying to click on the balance to be routed to the invoices window to check full payment details. You may also try to expand the report date. This workaround will give you information on why it's showing a balance due in the sales reconciliation report.

     

     

    Kind regards,

    Shella

    • paulas's avatar
      paulas
      Experienced User
      3 months ago

      I have tried all this it’s been paid in 2022 - so sorry it’s a myob glitch , and needs to be fixed backend . We are experienced users !

      • Shella_A's avatar
        Shella_A
        MYOB Moderator
        3 months ago

        Hi Paulas,

         

        If the previous workarounds don't resolve the issue, this will require further investigation. I highly recommend reaching out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

         

         

        Kind regards,

        Shella

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