Forum Discussion

Jill10's avatar
Jill10
Experienced User
4 years ago

Scanned emails not consistently uploading to InTray

I have been emailing scanned invoices to the In Tray and I can scan2email a batch of 5 invoices and have them successfully appear in the In Tray, but I cannot scan a batch of say 20 or 30 invoices, t...
emailing In Tray
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Jill10 

     

    When emailing documents to the In Tray through to your In Tray email address the system will only allow for the email to contain a maximum of 5 documents, with each document being 10MB or smaller.

     

    If you are needing to upload additional documents multiple emails could be sent or a different upload In Tray method would be required.

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi Jill10 

 

When emailing documents to the In Tray through to your In Tray email address the system will only allow for the email to contain a maximum of 5 documents, with each document being 10MB or smaller.

 

If you are needing to upload additional documents multiple emails could be sent or a different upload In Tray method would be required.

  • Jill10's avatar
    Jill10
    Experienced User
    4 years ago

    Thanks Steven.  This hasn't always been restricted to 5 documents, I have previously been able to upload a whole batch, but I can work with 5+5 to make it happen.  It would be great if was possible to just upload a whole batch though!