Scanned emails not consistently uploading to InTray
I have been emailing scanned invoices to the In Tray and I can scan2email a batch of 5 invoices and have them successfully appear in the In Tray, but I cannot scan a batch of say 20 or 30 invoices, they go into a black-hole forever lost! I'm scanning as jpegs so they remain as individual documents - if I scan as PDF they are all one document. It's frustrating not being able to just place a pile of invoices in the scanner. Is there a process or limitation I am not aware of? Thanks.
Hi Jill10
When emailing documents to the In Tray through to your In Tray email address the system will only allow for the email to contain a maximum of 5 documents, with each document being 10MB or smaller.
If you are needing to upload additional documents multiple emails could be sent or a different upload In Tray method would be required.
