Forum Discussion

Barney34's avatar
Barney34
Experienced User
2 years ago

Selected Forms field missing when emailing.

Hi there,   Looked all over.  Since upgrading to 2023.3 The option to choose which template I want is missing.  The 'selected form' option no longer appears when emaling.  The system automatically ...
emailingquotes
selectedforms
  • SilverS's avatar
    SilverS
    2 years ago

    Hi Barney,     hopefully you have a solution.    But if not - we just had the same problem, which is why I was searching here.   - but the problem was with only 1 staff member.   

     

    Realised that the box can be made bigger - drag on the top line.    It will show the missing form line.       

    I don't know why it was smaller as I can't make my one go smaller to wipe off the form,   it only happened on her screen.    

    Regards 

    Carol.   

     

Barney34's avatar
Barney34
Experienced User

I have now managed to clear the cache after searching all over for the steps.  Confusing as versions 2021.1 and after are not visible (eg: V2023.4.0) They are now plonked under 'current'.  Having completed clearing cache and closing and opening date file twice, there is NO change.  Very frustrating waiting for replies and still not working.

SilverS's avatar
SilverS
2 years ago

Hi Barney,     hopefully you have a solution.    But if not - we just had the same problem, which is why I was searching here.   - but the problem was with only 1 staff member.   

 

Realised that the box can be made bigger - drag on the top line.    It will show the missing form line.       

I don't know why it was smaller as I can't make my one go smaller to wipe off the form,   it only happened on her screen.    

Regards 

Carol.   

 

  • Barney34's avatar
    Barney34
    Experienced User
    2 years ago

    Thanks for your help.  Got nothing from support.  Really? This service is not good at all.  I dragged down the bottom line on the box and hey, it worked!  Should not have to go there. 

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