Forum Discussion

MickyH75's avatar
MickyH75
Experienced User
5 hours ago

Sent Emails

Why has my ability to check sent emailss been linked to sending invoices to customers? I do not want and never will want the ability to receive payment through MYOB and want the functionality turned off. I don't want automatic invoice reminders or to accept online payments. After the update however we have discovered that unless we go through the invoice set up process we can't check sent emails to know what has and hasn't been sent. After setting up I have also discovered that none of the items that have previously been sent are visible.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    4 hours ago

    Hi MickyH75,

     

    Thanks for letting us know. I can see why you’d want to confirm that your emails are reaching customers. If you’re sending emails through AccountRight, check Sales > Sent Emails. If the email isn’t listed, clear the AccountRight cache and try sending it again. If it is listed but the recipient hasn’t received it, ask them to check their junk or spam folder and add the relevant MYOB sending address to their safe-senders list. If you’re sending emails through Outlook, check Outlook’s Sent Items instead, as those emails won’t appear in AccountRight’s Sent Emails.

     

    If the issue continues, please reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can look into it further. 

     

    Regards,

    Sai

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