Forum Discussion

UEA's avatar
UEA
Experienced Cover User
22 days ago

Set up payment notifications

 

 

How do I get rid of this annoying pop up everytime I send an email.

Clicking the Add Email button does nothing and does not allow you to add an email.

I have to push Send anyway every time.

I have contacted your technical support many times with no answer.

1 Reply

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    22 days ago

    Hi UEA,

     

    Totally get how annoying that pop-up would be, especially when you're sending emails all the time. Normally, once that message pops up, clicking Add email and setting an email address should stop it from appearing again. If clicking Add email isn't doing anything though, that does sound like a bit of a software hiccup. A good first step is to try clearing your AccountRight cache, then jump back in and see if the option works as expected.

     

    If it's still playing up after that, the best next move is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account. The support team can take a closer look and help get it fixed properly.

     

    Regards,

    Sai